Lantech warrants our products to be free from manufacturing defects in materials and workmanship for 2 years from the date of delivery for regular business switches and converters while 5 years for Industrial switches and converters (unless otherwise specified or have negotiated warranty). Accessories including power supply and SFP are 1 year warranty. Product defects, malfunctions, or failures caused by Force Majeure (flood, fire, storm, lightning, sea oxide, rain or water immersion etc.) or exceeding working temperature specified in product specification are not within warranty coverage. Incorrect cabling, misuse, abuse or unauthorized repair are not warranted.
Distributors & System Integrators must obtain a RMA (Return Merchandise Authorization) number before sending the defects back to Lantech Taiwan for repair. Any defective item returned without RMA number, Lantech has rights to reject or not repair at its own choice. In the event of product not able to be repaired due to component shortage, Lantech could replace with the equivalent item at discreet.
In the warranty, Distributors & System Integrators will bear one way freight charge to return RMA back and Lantech will bear another one way freight charge to send to distributors & S/I. Please expect the RMA leadtime 2-4 weeks. For out of warranty units, the customer is responsible for freight both ways and for the inspection fee for the units.
For more information about our RMA process, please visit our RMA Policy page.